AI Chatbots

The AI architecture should be strong to handle the traffic load it sees on the chatbot with crashing or delay in response. Conversational AI takes customer preferences into account while interacting with them. Customers get personalised responses while interacting with conversational AI. By integrating with CRMs, it creates a customer profile with all the relevant information on the customer. This is then used to personalise interactions and add context to the conversation. Conversational AI for education can solve many support-related […]

Conversational AI chatbots are especially great at replicating human interactions, leading to an improved user experience and higher agent satisfaction. The bots can handle simple inquiries, while live agents can focus on more complex customer issues that require a human touch. This reduces wait times and allows agents to spend less time on repetitive questions. They are used to answer common questions, with natural language processing engines enabling them to understand questions posed with unusual wordings. Chatbots can also be […]